Students are provided with a Student Webmail Account to communicate via email with their instructors.

Employees utilize Microsoft Outlook to access their College email via the Microsoft Exchange Server.

Employees can access their email remotely (from any PC outside the College network) through Outlook Remote Access, via your internet browser.  (http://email.ccac.edu).  Remember to enter ccac\ before your username.

All employees have an Outlook Mailbox which is limited in size. You will receive an email when your mailbox size approaches the limit. To effectively manage the size of your mailbox, see Outlook Mailbox Size and Archiving Instructions.

General announcements can be found on the CCAC Bulletin Board, located under Public Folders in Outlook.  In Outlook, you need to navigate to the Folder List to view Public Folders.  It is suggested that you create a shortcut for the Bulletin Board for ease of use. ITS Network Services also utilizes Spam Filtering software to identify and filter suspected spam.

Faculty may also choose to use an additional email account called Academic Email to manage correspondence from students.  This email address will be sameusername@acd.ccac.edu.  More information found on our Academic Email webpage.  This is the email account that is available for students.

Standard Users may customize their desktop, search for and add printers, and set folder options.

Standard Users may NOT install software/ hardware, change Windows configurations, or delete printers. Please call the Help Desk to request hardware/ software installation or if you encounter problems with the Windows software.

See the Software Standards page to confirm the current version on Windows Operating System.  Whenever ITS schedules an upgrade to its Operating System or Office Suite, a roll-out schedule will be announced, along with training opportunities for learning the new version.   Remember to download the Before You Upgrade instructions before your scheduled Windows upgrade or receiving a new computer.

Use My Computer/Windows Explorer to organize folders and files.  See the ITS Talkin’ Tech: File Management page for further instruction on how to maintain your file folders.  See the CCAC Desktop Environment page for even more info.

Faculty and Staff  may use local or network printers for their printing needs.  Network printers are set up through Windows during the installation process.  Users may add additional  printers using Printers and Faxes on the Start Menu.  See the Printing Tips page on the ITS web site for more information. You may also view an ITS Tech-Torials Smart Printing: Tips and Tricks.

All network printers are named using the Campus, Building, Room number, e.g.- alm324a stands for Allegheny Milton Hall room 324, printer A.

Trend Microsystems is the standard software utilized on all desktops and servers with a Windows operating system. In addition, incoming and outgoing email is routinely scanned for viruses and worms.

The maintenance of Trend Micro virus scanning is done automatically within all College PC's. Virus definitions are updated routinely and regularly by the Network Services group. Your desktop PC is updated automatically with these definitions through the Windows software.  (Learn more about Virus Protection on the ITS Web Site.)

NOTE: Your desktop PC is automatically scanned each Friday at approximately 3:00pm; you may observe slowed operation during this time.  If you are regularly out of the office on Fridays, you may choose to manually scan your hard drive, using the program Trend Office Scan Client (found on the Start/ All Programs menu).

Password Aging is now used, which requires users to change passwords for Network Account, Datatel and CCAC Central every 90 days.  More information about password aging found on the Security Passwords webpage.

Employees with a Network User ID has access to one personal directory, which is called the F: drive on campus computers.  When you log on to your PC, you will see your userid attached to the F: drive when you access My Computer or Windows Explorer, or attempt to open or save documents in any of your Windows-based software.

Employees and Faculty may also have access to the U: Sharable drives. By default the Sharable drive that you have access to is the campus in which you are associated with. This is useful if multiple users need to access and update shared files.

Phones and Voicemail also operate over the CCAC Network.  View information on our voice systems.  The Voicemail system available at each campus is called Call Pilot; see our Voicemail webpage for Startup and Programming Instructions for Voicemail.

Videoconferencing facilities and equipment are maintained by the ITS network and field operations staffs.  See information on scheduling and videoconference procedures on our  videoconferencing webpage.

Wireless systems are available at the four campuses plus West Hills Center. A valid CCAC e-mail username and password (based on NetID or employee network account) will be required to connect.  ITS still recommends caution when transmitting personal and financial data over a wireless network.

Colleague, developed by Datatel, Inc., is CCAC’s business enterprise system. Colleague is used to manage administrative systems across the College, and includes these three applications:

• Student Application: Academic Records and Grading, Recruitment/ Admissions Management, Accounts Receivable, Cash Receipts, Curriculum Management (Course Schedules), Degree Audit, Faculty Information, Financial Aid, Registration
• Financial Application: Accounts Payable, Fixed Assets, General Ledger (Budgets), Purchasing
• Human Resources: Personnel, Payroll

Colleague Online Training is provided using the web-based Blackboard distance learning site.  This web-based learning site can be used by employees to access learning modules and Colleague documentation.

ARC (Administrative Reporting Center) provides administrators with web-based reporting for monitoring enrollment activity, student progress, budget management, etc.

The CCAC web site serves as a primary information source for the College.

 *Note: the Course Search retrieves data from a Colleague download, which is refreshed each night.  (The Course Search in CCAC Central provides real-time results.)

Updates to the CCAC web site are made via the Content Management System; contact the webteam for more info.

Faculty and students may also publish academic web pages, hosted on the College web servers.

Besides CCAC Central, the College maintains a wide variety of online applications to better service students, prospective students and employees. See the Talkin' Tech Primer on Online Services for an overview of online applications including:

• Appointment Central       
• Enrollme
• Online Dean
• Online Bookstore
• Tutoring
• Section Planning Wizard

KNOW YOUR RESPONSIBILITIES with your use of technology.

• Student Responsibilities
• Article IX CCAC Regulations
• Employee Code of Conduct
• Electronic Mail Policy
• Network User ID Policy

Help & Support

412.237.3275

Employees and Students are encouraged to call the ITS Service Desk with questions, problems and requests.  View our webpage for procedures and hours of operation.

Students can also obtain help from technicians in the campus Computer Labs.  View the Campus Computer Lab locations and hours of operation.

When you call with a problem, the ServiceDesk will work promptly and effectively to resolve your problem.  See What We Support.